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CEPTrust - Lack of Customer Support and The Biggest Joke Ever
Apparently CEPTrust payment processor / money transmitter does not take customer support very serious. On Tuesday evening last week, the primary hard drive on my work laptop crashed and I lost all of my stored passwords for all of the programs I’m involved in as well as the various payment processors I use. By Friday afternoon I had managed to recover every single password except my password for my CEPTrust account.
My first email to admin@ceptrust.com on Thursday bounced back to me as undeliverable, so I proceeded to use their online support form giving them my CEPTrust ID and my email address on file with them, and mentioned I could provide batch numbers for my transfers from E-gold. After 24 hours, there was no reply from them but I did receive an email stating “Your contact request has been received. We will do our best to respond within 24 hours.”. Well, one of my forum members wanted to purchase banner advertising using CEPTrust on Friday and I was expecting payment from 4NewbiesMarketing so I decided to call the pohone number listed on the support page (302-353-1232) and I received a message stating to leave a number and they will get back to you. Let’s face it, this is the autosurf arena and most of us are not going to go around giving our phone numbers to an unregistered and unlicensed money transmitter that’s primary business is to skim funds from autosurf programs. So I tried to join their forum on the advice of a friend and again I was met with another snafu, the forum requires CEP to validate a new member before they can activate their account. Needless to say, since last Friday, my forum account has not been activated.
I sent two more support messages over the weekend and still never received anything but “Your contact request has been received. We will do our best to respond within 24 hours.”. Granted it was Easter weekend, there is no excuse for a money transmitter or payment processor to not have adequate staff to offer support for members. Imagine if your debit card had been lost or stolen over the weekend and your bank did not answer their phone or answer email or web support. Those are the responsibilities that ANY finaicial institution or business must be held accountable for otherwise they are not worthy of handling money transfers.
Monday, I sent yet another support message and another email to CEPTrust, and again, there has been no response from them at all. I have attempted to use the contact phone number over 15 times in the past 5 days and never once could I get a human being on the phone. Last wednesday when I was recovering passwords, I phoned E-Gold and they had the passwords reset for all of my E-Gold accounts in 15 minutes. E-Bullion, AlertPay and AsianPay were equally as helpful in recovering my lost passwords and their support and service are/were impeccable.
Today is now Tuesday, five days after my initial attempts to contact CEPTrust and again, I’ve sent another support message and an email, and attempted to reach them on the phone, but again, there is absolutely no support or contact from them as of yet. In my opinion CEPTRust is absolutely the most unprofessional and unreliable entity in the autosurf community. They are not a real business, and they certainly don’t deserve any support because with service like this it’s only a matter of time before they bite the dust like EMO Corp did last year.
Additional Tags: 4NewbiesMarketing DesertSkyMarketing CepCoast Coastin88 ColonEndParenthesis
by Pamela
In regards to your statements about CEP Trust, I believe you would have had all your issues resolved in a very timely manner had you left your phone number for someone to call you back. It was your choice not to do so, so I don’t see how you can slam the company as a whole because of this. Every company has a means of contact. It is up to the user to follow these means. If they do not, how can the company help them out?
The email address, admin@ceptrust.com likely bounced because it was full. Even though this was only to be used for members who could not log in (Trust does not offer an automatic password retrieval feature) the email was passed around and a lot of members (and non members) use it for other reasons than it was intended, simply because they think they will get a faster response than a ticket. This is not the case. We stress to members to include in the subject line “cannot log in” so the people who monitor that email account can quickly scan the ever growing list of incoming emails for the top priority people, the members who need their password sent to them.
The email account from the main page does not go to support. It is there for people inquiring about the company and the person in charge of that email account is unable to assist in the form of account support. To email from the contact us page is not, in any way shape or form, a support ticket. A support ticket can only be sent from your members area. If you cannot log in, you cannot submit a ticket. Which is why members are directed to the admin@ceptrust.com email account.
As far as the forum account, that is my fault, not the companies fault. I took most of the weekend off, as I was so entitled, to be with my family and friends for Easter, though I did take several phone calls to my personal number to assist a member with an emergency situation. (A mass email was sent to all members to notify them that we would indeed be closed on Easter.) I did not do any of the activations from Saturday afternoon until Monday morning. I am not supposed to work weekends, but I usually do. The exception was this weekend as I felt it more important to be with my family instead of working extra hours. Again, weekends are not required of me, but it is indeed my fault your forum account was not activated right away. The reason for the activation is to control spam in the forums.
As far as you comparing CEP Trust to a bank, banks aren’t open 24 hours either. However, they do offer a 1-800 line to report lost or stolen debit cards. It is not manned with a live person 24/7, it is automated. And I am very sure that if you called that number simply because you wanted some specific account information, you would not get it. That is not what the number is set up for. Since CEP Trust does not yet have a debit card, you cannot compare the two methods of contact. When CEP Trust has a debit card to offer, it may very well come with a 24 hour automated line to report lost or stolen cards. I don’t know. But I do know that if we did, it would not support account issues. That is what the phone line you called is for. We don’t have an automated phone system, like most banks do. We have live people to answer the phones, to return the phone calls made and to answer any questions or to fix any errors. And that phone line works just like my phone here; if someone calls while Support is speaking to a member, the incoming call goes to the machine as Support will not put a member on hold to answer another call from another member.
You are frustrated that we weren’t able to assist you right away, and that is understandable. You think we should offer 24 hour support, 7 days a week. Not very realistic, but also an understandable desire. If you still cannot log in, I highly recommend that you use the support line and leave your phone number. If you cannot do this, because you are a ’surfer’ as you posted in your blog, then please log into your forum account and send me a PM with your details. I will make the call for you as I have done for many members who could not call due to the toll charges or because of their time zone differences.
If you truly believe that Trust is just ‘skimming funds from auto surf programs’ or that it is ‘unprofessional and unreliable’, feel free to close your account with Trust. I can assure you this is not what Trust is about, but if you really feel that way, and I don’t see how we can change your mind, you can simply stop accepting or using Trust.
Pamela
by eTalkMoney - Hyip AutoSurf Money Maker Community » Autosurf & HYIP Weekly Updates
[…] Ok, you may ask why Ceptrust is under the Autosurf updates? Ok, Ceptrust mainly is an autosurf payment processor or whatever you can call it. No I am not a customer here and will never be. I thought I was the only one that is disappointed about their support service. But Code4gold is also disappointed. Check his story: CEPTrust - Lack of Customer Support and The Biggest Joke Ever […]
by Galaga
Pamela, Intead of wasting time running your mouth on his blog why don’t you just send the man his passwords? Jesus Christ, you CEP people are like a three ring circus I’m just wondering when the dancing bears and monkeys on unicycles are going to come parading in.
by C4G
Exactly the point I was going to make about Pamela’s post here. It’s not even funny that CEPTrust support can find time to go searching the blogs for posts about them and responding, no wonder why they can’t answer support tickets in a timely manner. All I want is access to my account so I can withdraw to E-Gold. What’s the big deal? I’ve been waiting long enough to recover my funds from DSM and 4Newbies, now this slap of reality of dealing with CEPTrust support is enough to get my blood boiling.
by Galaga
I stopped having my dealings with CEP programs after being a member of the original CEP hyip site which was poorly programmed, confusing and support was non-existent. I will admit I got my profit from them, but it took a monkeywrench and a crowbar to pry my money out of their sweaty palms. Besides, I don’t like people who use Christinity in their marketing. I’m a Christan, but that is on a need to know basis and I don’t use it to promote my offline business and I don’t like people who use my personal saviour as a marketing gimmick on the internet.
by Moboking
I have a total different experience with CEPT, I have call even on Sundays, and I have been taken care, now, I understand that CEPT is getting way too crowded lately and that may, slowdown the response and even tickets have been filing up the mailbox, but your problem Dave, could be solved with a PM to any moderator, in fact you could PM Trevor himself at MMG, other thing is that you should know better than that and save your passwords in at least a pen drive, c’mon Dave you are not a newbie
There is no reason to say lack of customer support, in fact there is a Chat Rom 24/7 open for support
I don’t know about you, but me and my house will be at CEP
by surfin
I can understand that your Frustrated Dave, but I still think you jumped the gun a little here. CEP has ALWAYS had good support but from time to time, mistakes are made. Just remember, this is a growing company. And that fact that CEP re-opened doors recently meant that there were literally 2000 members that joined within 2-3 days all trying to get in before they close this Friday. All these new CEP members were setting up accounts with CEPTrust as well and that most likely did take up a lot of the time and also that it was a Holiday. You wrote this negative blog about CEPTrust, but what about a blog about the positive things that you’ve experienced with CEP??? A little unfair don’t you think?
Surfin
by C4G
@Moboking - I do not see alink to a support chat room anywhere on the website. Please read the FAQ about “I can’t login, what do I do” — it says — “If you are unable to login, please make sure your information is typed correctly. If you still cannot login, e-mail us at admin@ceptrust.com, and we will do what we can to help you.” - I followed their FAQ, I see nothing there about a chat room, or leaving a number on thephone for them to get back to you. Please, do not patronize me, I followed their instructions, and still have not received a reply as of yet.
@surfin, please do not bother trying to convince me as to CEPTrust’s legitimacy any more, even after Pamela replied to this blog and my forum thread, she has still not taken the time to email me my passwords. Think about that one, it wouldhave taken her less time to just email my passwords than respond here.
Well people, now I’m going digging, I’ve just started doing searches for CEPTrust’s corporate filings, etc. As a resident of the state of Delaware, and having my own LLC filed in the state of Delaware, I have free access to their database of corporate andLLC filings. Bob Krimm lied and stated Tri-Star was registered in Delaware, little did he know I know how to do lookups. Additionally, the state of Kentucky, where CEPTrust’s whois points to has a free corporate filing lookup.
CEPTrust could have avoided all of this simply by sending my passwords instead of responding to my blog post that I wrote to get their attention.
by surfin
You’re going to see if it’s registered as an LLC in Delaware?? It’s believe it’s an LLC in either Delaware OR Kentucky… not too sure. Either way, what your hoping to find.. you wont find. Can’t even compare these guys to Bob Krimm.
by warski
My friend who has been visiting this forum for a few months now and I work with directed me to this blog. Is this Article here a late April Fools joke??? What you will find is that this is the best thing people have going right now in this shi**y Industry. Just because they were late in getting your password doesn’t make it non-legit. My GOD people!!! You guys need to take a chill pill.
J.B.
by C4G
nope, CEPTrust LLC does not exist in either Delaware or Kentucky (the two listed addresses on the whois and on the PDF’s for the verification docs). Maybe it’s registered offshore in Nevis like Bob Krimm said TSMC is/was ???
btw, J.B.- I NEVER said CEPCoast or Coastin88 or CEP weren’t paying members on time or having problems. Please read my criticism here is for slow support and/or lack of support. If you couldn’t access your account for 6 days and support hadn’t even responded once to numerous requests I’d bet you’d be pissing and moaning as well. All of you would.
Plus, what is the point of CEPTrust anyway when you can exchange E-gold into it? Why should people be forced to pay 2% or 6% to exchange back out? For what I ask you… and for all of you who have trouble reading, I said it was a “skim” not a “scam” - go grab your dictionaries and read the difference.
by Swoosie
Hi
I have checked previously and CEPTrust is indeed registered in KY. Here is the full name of the registration: COLON END PARENTHESIS TRUST, LLC. Check for yourself at the KY site.
Swoosie
by rSeNaL
eTalkMoney: You wrote, “No I am not a customer here and will never be. I thought I was the only one that is disappointed about their support service.” Um, how the hell were you disappointed when you never used the service? Then you say check out this story as if CNN was reporting on it. Give me a break!
C4G: Aren’t you the same one who prematurely panicked and got Dave of 12by12daily’s e-gold account blocked? So, jumping the gun wouldn’t be a stretch for you. I can save you some time digging, just go to the forum….it’s all there.
Galaga: What are you talking about? You had to pry your money from them? How do you pry money from a payment processor? You either were paid or you weren’t. You either were/are in profit or you’re not. You got paid and you admit you ended up in profit but it was too confusing for you! Huh? Nothing confusing about getting paid everyday from Coast and Coastin’88, which you’re not a member of.
Everybody has a right to their own opinion, especially the owner of this site. I’m just tired of seeing the new members that came in because they were lucky enough to have their failing program bought out CEP, bitch and moan about how bad CEP is. If it were legitimate complaints that would be one thing, but you have people post here and other places that don’t have a clue and are just haters by nature. Ask XLO members how lucky you are! I’ve have tested every function of CEP Trust and NEVER had a problem. I’ve referred over 20 people and only one had an issue, and it was taken care of through their forum. I just leave you all this, not one CEP program has scammed, been late on a payment, or dramatically changed their terms. Also, no program that accepts CEP has scammed.
by Hyip and Autosurf Programs»Blog Archive » Following Up on My CEPTrust Support Article
[…] If you’d seen my previous article here regarding CEPTrust’s support being slow, I’d like to take a moment and follow up that post, and in all fairness, give the team at CEPTrust a big thumbs up for my most recent experiences with them. Granted, any program or payment procesor will experience “growing pains” and quite possibly my previous interaction was a result of a tremendous growth in CEPTrust membership. At this point I’d like to retract my previous comments and openly state that CEPTrust support has been exceptional in my dealings with them over the last week. Response time has been impeccable and I recovered my secondary pin from them within a few hours of my request. They are also showing a high regard for account security and they are operating on a very professional basis. At Code4Gold, we will now be adding CEPTrust as a payment method for advertising on our website and will continue to support the CEP family of programs. In addition, I will be recoding the monitor to work off CEPTrust history files, the monitor currently updates based on our E-Gold history files which is why the monitoring of the CEPTrust based programs has been a bit inaccurate. I had suggested on C4G forums that CEPTrust add a “download history to CSV file” option as E-Gold has, and the programmers at CEPTrust have added that feature. […]